UK & EU delivery
Same-day UK dispatch.
Order before 12:00 PM (Mon–Fri) and we ship the same working day. Tracked, insulated, temperature-protected — with free shipping across the UK and mainland EU.
12:00 PM cut-off
Orders placed before noon UK time on a working day are packed and dispatched the same day.
UK 1–2 days
Tracked next-day and 48-hour services across mainland UK.
EU 2–5 days
Tracked courier delivery to mainland Europe with door-to-door visibility.
Cold-chain friendly
Insulated liners and rigid mailers keep lyophilised material stable in transit.
Discreet packaging
Plain outer packaging — no branding on the exterior of the parcel.
Shipment protection
If your parcel is lost, damaged or delayed beyond spec — we resend or refund.
Rates & timelines
| Region | Service | Timeline | Cost |
|---|---|---|---|
| United Kingdom | Tracked 24 | 1 working day | Free over £75 |
| United Kingdom | Tracked 48 | 1–2 working days | Free |
| EU — Zone 1 | Tracked courier | 2–3 working days | Free over £120 |
| EU — Zone 2 | Tracked courier | 3–5 working days | £9.90 |
Timelines exclude weekends and public holidays. Customs delays may extend EU transit times.