Shipment protected
If it's not right, we make it right.
Because research peptides are temperature-sensitive, we don't accept opened returns — instead, every order is covered by MyPeptides shipment protection.
Damaged in transit
Broken vial, crushed box or missing item? We resend the affected products, no return needed.
Wrong item received
If your parcel doesn't match the order, we correct it at our cost.
Off-spec batch
A batch that doesn't match its Certificate of Analysis is replaced or refunded in full.
48-hour window
Report issues within 48 hours of delivery with photos and your order number.
One point of contact
Our UK-based team handles claims directly — no ticket queues or bots.
Fast resolution
Most claims resolved within one working day.
How to make a claim
- 01Email support@mypeptides.com within 48 hours of delivery.
- 02Include your order number and clear photos of the affected item and outer packaging.
- 03We review the claim and confirm the resolution — replacement, refund, or credit — within one working day.